Welcome to the 31st RESER conference!

The RESER-conference took a closer look at these fundamental economic, social and technological transformation processes. Using a broad and holistic understanding of artificial intelligence, the key question was how service society and service economy changes when data and data analytics become the main drivers for service innovation and the provision of services. 

Hosted by KODIS in Heilbronn


The 31st RESER Conference took place on October 14th–15th 2021 on Bildungscampus in Heilbronn, Germany. The host of the RESER Conference was the Fraunhofer Institute for Industrial Engineering IAO and its new branch office in Heilbronn, the Research and Innovation Center for Cognitive Service Systems KODIS. The city of Heilbronn is currently one of the most dynamic places in Germany. With a strong regional economy, the city has rapidly grown scientific institutions and built a completely new designed educational campus. Thus, Heilbronn was an ideal environment for this RESER conference.

In cooperation with: